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Email template

Payment failed

A declined-charge notice with the amount due, the card on file, the order being held, and every charge attempt, ready to edit with its stylesheet and images.

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Rendered preview

See the email before you edit.

Subject
We couldn't take payment for order FH-104213

Preheader
$117.80 is still due. Update your Visa ending in 4242 to release the order.

Usage guidance

Make it fit the send.

  • Pass the held order as a list of line items; each row renders its thumbnail, name, variant, quantity, and line total. The charge attempts are a second list, so a first decline and a fourth read from the same source.
  • The automatic retry date is optional — omit it, as the default example does, and the panel states only how long you are holding the order. Format every amount and date in your application, and send only the last four digits of the card.
  • Replace the Fernhollow wordmark and product images with your own assets and point the button at the customer's signed-in payment page.
Variables

Data this template expects.

{{amountDue}}
Value for amount due.
{{attempts}}
Value for attempts.
{{automaticRetry}}
Value for automatic retry.
{{customerName}}
Value for customer name.
{{declineReason}}
Value for decline reason.
{{holdUntil}}
Value for hold until.
{{items}}
Value for items.
{{orderNumber}}
Value for order number.
{{paymentBrand}}
Value for payment brand.
{{paymentLast4}}
Value for payment last 4.
{{supportEmail}}
Email address for support.
{{updatePaymentUrl}}
Link for update payment.

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