Terms of Service

1. Services and Scope

These Terms of Service (the “Terms”) are an agreement between Arya Labs, Inc., a Delaware corporation (“Arya Labs,” “Samva,” “we,” “us,” or “our”), and the person or legal entity accepting these Terms (“Customer,” “you,” or “your”). Arya Labs’ mailing address for legal notices is 1111B S Governors Ave #29161, Dover, DE 19904.

By creating an account, clicking an acceptance control that refers to these Terms, purchasing a Samva plan, or using the Services, you agree to these Terms. If you accept on behalf of an entity, you represent that you have authority to bind that entity.

Samva provides email communication infrastructure, including APIs, dashboards, sending, delivery events, templates, contacts, domains, suppression controls, and related documentation (the “Services”). The launch Services are limited to email. SMS, WhatsApp, voice, SMTP relay, mailbox user interfaces, hosted agents, and other channels or products are not included unless Arya Labs separately makes them available under a written agreement.

The Services depend on third-party infrastructure, recipient mail systems, domain configuration, internet connectivity, and other systems outside Arya Labs’ control. We do not guarantee inbox placement, delivery to any particular recipient, open or click rates, uninterrupted service, or that a message will avoid filtering, blocking, delay, or quarantine by a provider or recipient.

2. Accounts and Security

You must provide accurate account information and keep it current. You are responsible for activity under your account, API keys, credentials, domains, sending identities, and authorized users. You must protect credentials, use appropriate access controls, and notify us promptly of suspected unauthorized access.

You may not share credentials in a way that defeats account controls, interfere with the Services, or access another organization’s data. We may require identity, domain, or payment verification before enabling or continuing sending.

3. Customer Content and Instructions

You retain your rights in content, contacts, templates, domains, and other material submitted through the Services (“Customer Content”). You grant Arya Labs a limited, worldwide, non-exclusive license to host, copy, process, transmit, display, and otherwise use Customer Content only as necessary to provide, secure, troubleshoot, support, and improve the Services, enforce these Terms, prevent abuse, and comply with law.

You are responsible for the legality, accuracy, quality, and source of Customer Content and for the instructions you give Samva. You must have all rights, notices, permissions, and lawful bases required to collect, use, and send to each recipient whose data or address you submit.

4. Email Compliance

You must comply with applicable email, privacy, consumer-protection, advertising, sanctions, export, and telecommunications laws. You must use permission-based lists for marketing email and may not use purchased, rented, scraped, harvested, or otherwise unauthorized lists.

You must identify the sender accurately, use non-deceptive subject lines, include required sender information, honor unsubscribe requests, maintain suppression records, and distinguish transactional or service messages from marketing messages. Samva’s unsubscribe and suppression controls do not replace your legal obligations or your responsibility to keep evidence of consent.

5. Plans, Usage, and Payment

Plan descriptions, included usage, limits, add-ons, and current fees appear on the applicable pricing or ordering surface and may change prospectively. Arya Labs is the contracting and billing party. Stripe, Autumn, and other providers may process payments, invoices, taxes, usage, and subscription events on Arya Labs’ behalf.

You authorize applicable charges to your selected payment method. You are responsible for taxes and governmental charges unless the applicable invoice states that Arya Labs is required to collect them. Usage-based charges may continue until your configured limit, plan limit, cancellation, or suspension applies.

You may cancel future renewals through the available account controls or by contacting support. Cancellation normally takes effect at the end of the current paid period. We do not provide routine prorated refunds. We may correct duplicate, erroneous, or unauthorized charges, and we provide any refund or cancellation right required by applicable law.

If payment fails, we may restrict paid features, stop new sends, or suspend the account after reasonable attempts to collect. We may change prices or plan terms prospectively with notice through the Services or the account contact information.

6. Acceptable Use and Enforcement

Your use of the Services is subject to the Samva Email Acceptable Use Policy, which is incorporated into these Terms. We may throttle, delay, reject, quarantine, pause, or suspend sending or an account when necessary to enforce the AUP, protect recipients or infrastructure, comply with law, respond to provider signals, address quotas, or investigate suspected abuse.

Automated controls may pause sending based on daily limits, account age, payment status, bounce rates, complaint rates, provider feedback, or other risk signals. We do not promise advance notice, a particular review time, or reinstatement. We may preserve suppression and abuse-prevention information after account deletion where needed to prevent re-contact, protect the Services, or comply with law.

7. Privacy and Processing

The Samva Privacy Policy describes Arya Labs’ handling of account, billing, usage, security, analytics, and other personal information. The Data Processing Addendum applies when Arya Labs processes personal data on your behalf through the Services. The Cookie and Analytics Notice describes cookies, analytics, session replay, and engagement tracking.

By accepting these Terms you agree that we may link what you do inside the Services to your account for product analytics, using an opaque account identifier. You can turn that off at any time in Settings → Profile → Privacy, under Product analytics. This is separate from the cookie choice for the public website, which the Cookie and Analytics Notice describes.

For recipient and other Customer Content that you submit to the Services, you generally determine the purposes and means of processing and Arya Labs acts as your service provider or processor. You remain responsible for responding to your recipients’ requests and must reasonably assist Arya Labs when necessary. Arya Labs may act as an independent controller for account administration, billing, security, abuse prevention, service improvement, and legal compliance.

8. Intellectual Property and Feedback

Arya Labs and its licensors own the Services, software, documentation, designs, trademarks, and related technology. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide suggestions or feedback, you grant Arya Labs a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided that we do not identify you as the source without permission.

9. Confidentiality

Each party may receive non-public information from the other that a reasonable person would understand to be confidential. The receiving party will use reasonable care to protect it and use it only for the relationship. Confidential information does not include information that is public without breach, already known without duty, independently developed, or lawfully received from another source. A party may disclose confidential information when required by law after giving notice where legally permitted.

10. Suspension and Termination

You may stop using the Services at any time. Arya Labs may suspend or terminate access immediately for material breach, nonpayment, abuse, security risk, legal requirement, provider action, or conduct that could harm recipients, customers, Arya Labs, or the Services. Where practical, we may provide notice and an opportunity to cure.

On termination, your right to use the Services ends. We may delete Customer Content according to our operational processes, legal obligations, and the Privacy Policy. Some data may remain in backups, security records, billing records, abuse-prevention systems, or suppression lists for their applicable purposes.

11. Warranties and Disclaimers

You represent that you have authority to accept these Terms, will comply with applicable law, and will not use the Services for prohibited activity. You are responsible for Customer Content and communications sent through your account.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ARYA LABS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. ARYA LABS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT EMAIL WILL REACH THE INBOX OF ANY RECIPIENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARYA LABS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. You are responsible for claims arising from your Customer Content, your communications, your failure to obtain required permission, or your breach of these Terms or the AUP.

13. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Arya Labs and its officers, directors, employees, and contractors from claims, losses, liabilities, damages, costs, and expenses arising from your Customer Content, use of the Services, email campaigns, violation of law, or breach of these Terms or the AUP. Arya Labs will give reasonable notice of a claim and may participate in its defense. You may not settle a claim in a way that admits fault by or imposes an obligation on Arya Labs without our written consent.

14. Changes

We may update these Terms to reflect changes to the Services, law, or business operations. We will post the updated version and change the effective date. For material changes, we will provide reasonable notice through the Services or email. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services before the change takes effect.

15. Governing Law and Venue

These Terms and disputes arising from them are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to personal jurisdiction and venue in those courts.

16. General Terms

These Terms, the AUP, the Privacy Policy, the DPA, the Cookie and Analytics Notice, applicable ordering information, and any written Enterprise agreement form the agreement between you and Arya Labs for the Services. If an Enterprise agreement conflicts with these Terms, the Enterprise agreement controls for that conflict.

You may not assign these Terms without our consent, except in connection with a merger, reorganization, or sale of substantially all assets. Arya Labs may assign these Terms in connection with such a transaction. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective. Failure to enforce a provision is not a waiver. These Terms do not create a partnership, agency, fiduciary, or employment relationship.

17. Contact

Legal notices: legal@samva.dev

Privacy requests: privacy@samva.dev

Abuse reports: abuse@samva.dev

Arya Labs, Inc.
1111B S Governors Ave #29161
Dover, DE 19904