Answer your customers from your own domain.
Your team works customer messages from shared inboxes on your own domain in Samva Mail. An AI assistant answers the routine questions on email, so your team answers the rest.
One inbox for the whole team.
Shared mailboxes like support@ and orders@ belong to your business, not to one person. Your team reads and sends from them in Samva Mail, on desktop or phone, and approves held replies in the same place.
support@yourstore.com shared mailbox
Where is my order?
Ada Lovelace, waiting for a reply
Can I change my address?
Grace Hopper, held reply to approve
Do you ship abroad?
ClosedSupport shouldn't live in one person's inbox.
One person's mailbox
Customer messages land with whoever set up the address, and nobody else can see or answer them.
Replies from personal addresses
Answers go out from a personal address instead of support@ on your own domain, so customers lose the thread.
The same question, all week
Your team writes the same reply to the same routine question again and again.
Share it, answer it, approve it.
Share the inbox
Create support@ or orders@ on your own domain. The people you grant work it together with a role and a send mode, and each person keeps a personal mailbox only they can read.
Let an AI assistant take the routine questions
An AI assistant answers order status, opening hours, and booking requests on the email addresses you choose, so your team answers the rest.
Hand it more as you trust it
Start by approving its drafts; once you trust it, let it answer on its own. A Google Calendar booking, change, or cancellation always waits for you, and so does any action you choose.
Samva Agents
An AI assistant answers your customers on the email addresses you choose. Start by approving its drafts; once you trust it, let it answer on its own.
Integrations
Connect Shopify, Google Calendar, or Linear, and your assistant uses them under the access you grant, such as answering a customer's order question from your own Shopify orders.
Go further from here.
Questions from business owners.
Can my whole team answer from one address?
Yes. A shared mailbox such as support@ belongs to your business, on any of your domains, and the members you grant to it work it together. In a shared mailbox, Done clears a conversation from your own queue and Close resolves it for everyone.
What does the AI assistant do?
It answers your customers' routine questions on the email addresses you choose, from your website, the files you upload, and your Shopify orders if you connect them. Start by approving its drafts; once you trust it, let it answer on its own.
Will the assistant send things I haven't seen?
Only once you let it. A new assistant holds every reply for you to approve. Once you trust it, let it answer on its own; a Google Calendar booking, change, or cancellation always waits for your approval, and so does any action you choose.
Can my developer connect replies to our own app?
Yes. Replies to your domain are posted to your webhook as signed message.received events carrying a conversationId. Your app answers by calling messages.send with that conversationId, or with the id of the email it answers as inReplyToMessageId, and the answer lands in the same thread.
Give your customers one place to reach you.
Set up support@ on your own domain, then add the assistant when you are ready.