WhatsApp Business API, beside your email.
Your customers' WhatsApp chats sit next to their email, answered by the same people and agents under the same approvals. Developers send WhatsApp through the same API as email.
WhatsApp is not open to accounts yet. Email works today on every door.
Customers message you on WhatsApp. The chat lives on one person's phone, the email lives somewhere else, and nobody can see both or tell what was already answered.
WhatsApp on every door.
- DevelopersComing soon
The WhatsApp API beside the email API
Send WhatsApp messages and templates through the same API you send email with, on the same conversations.
- BusinessesComing soon
WhatsApp in Samva Mail
Connect your WhatsApp Business number and keep using the WhatsApp Business app on it. The number becomes an endpoint of a shared mailbox, so the chats sit in Samva Mail beside your email.
- AgentsComing soon
Samva agents that answer on WhatsApp
Samva agents answer on the numbers you choose. A new agent holds each reply for a person to approve.
From your number to the shared inbox.
Connect your number.
Connect the WhatsApp Business number your customers already message.
Keep your app.
Your team keeps using the WhatsApp Business app on the same number.
Add it to a shared mailbox.
The number becomes an endpoint of a shared mailbox such as support@, and each customer's chat appears there beside the email.
Answer together.
People and agents work the chat under the roles, send modes, and approvals the mailbox already has.
What stays in your control.
Choose which replies need approval
A reply on WhatsApp follows the mailbox's send mode, so a person can approve it before it is sent.
Shared mailboxes only
WhatsApp attaches to shared mailboxes. Personal mailboxes stay email-only.
Messages and templates from your app
Developers send WhatsApp messages and templates through the same API as email.
For conversations
Built for customers who write to you. It is not for bulk WhatsApp marketing or purchased lists.
Email works today.
The email half of each door is live. WhatsApp adds to these doors; signing up for Samva today gives you email, not WhatsApp.
Common questions.
Is the WhatsApp Business API available?
No. WhatsApp is not open to accounts yet, and a Samva account today covers email. Use Get notified to hear when it launches.
Can I keep using the WhatsApp Business app on my number?
Yes, by design. You connect the number you already use, your team keeps the WhatsApp Business app on it, and the chats also appear in a shared Samva Mail mailbox.
Will WhatsApp chats appear in my personal mailbox?
No. WhatsApp attaches to shared mailboxes. Personal mailboxes stay email-only.
Is this for WhatsApp marketing blasts?
No. It is for conversations with customers who message you. Bulk WhatsApp marketing and purchased lists are not what it is for.
Can an agent answer on WhatsApp?
Samva agents, also Coming soon, answer on the numbers you choose, and a new agent holds each reply for a person to approve.
What works today?
Email, on every door: the email API for developers, Samva Mail for businesses, and programmable mailboxes for agents.