Keep your shoppers informed from your store's own domain.
Order and shipping email goes out from your own domain. Shopper replies reach a shared inbox your team works together, and an AI assistant answers order questions from your Shopify orders.
Order questions, answered from your orders.
Connect Shopify and your assistant answers a shopper's order question from your own Shopify orders. A new assistant holds each reply for you to approve until you let it send routine replies itself.
orders@yourstore.com
Ada: Where is my order #1042?
Assistant, from your Shopify orders
Your order shipped on Tuesday and is on its way.
Sent from orders@yourstore.comA shopper is waiting on an email.
Filtered as spam
Mail from a shared or unauthenticated domain gets filtered, and the shopper writes to you instead.
No record of what happened
You can't tell whether the confirmation bounced or was never sent.
Where is my order?
Shoppers ask the same order question every day, and each one waits for a person.
Your domain, your inbox, your say.
Send from your own domain
Add your domain. Samva generates the DKIM and SPF records and checks your DMARC policy. If Cloudflare or Vercel hosts your DNS, connect it and the records are added for you.
Let the assistant answer order questions
Connect Shopify, and the assistant answers a shopper's order question from your own orders on the email addresses you choose. Approve its drafts at first; once you trust it, let it answer on its own.
See what happened to each email
Delivered, bounced, and complained results come back for every message. Look up any order's email in the dashboard.
Samva Agents
An AI assistant answers your customers on the email addresses you choose. Start by approving its drafts; once you trust it, let it answer on its own.
Integrations
Connect Shopify, Google Calendar, or Linear, and your assistant uses them under the access you grant, such as answering a customer's order question from your own Shopify orders.
Go further from here.
Questions from store owners.
How does the assistant know about an order?
You connect Shopify, and the assistant reads your own orders under the access you grant. It answers on email. Start by approving its drafts; once you trust it, let it answer on its own. A refund, cancellation, or return it cannot promise goes to a person.
Who sends the order and shipping email?
Your store or your developer sends it through the Samva email API from your own domain. Samva generates the DKIM and SPF records, checks your DMARC policy, and shows delivered, bounced, and complained results for each message.
Do I need DMARC?
Gmail and Yahoo require a DMARC record from bulk senders. Publish one on your domain, starting with p=none if you have none. Samva checks it during verification and shows the result.
Do order confirmations need an unsubscribe link?
Gmail and Yahoo's one-click unsubscribe rule covers marketing and promotional mail, not order confirmations. Promotional email from your store should carry one. Read the RFC 8058 post
Send your next order email from your own domain.
Verify your domain, then add the assistant when you are ready.