# WhatsApp Business API, beside your email.

URL: https://samva.dev/features/whatsapp

WhatsApp Business API

Coming soon

Your customers' WhatsApp chats sit next to their email, answered by the same people and agents under the same approvals. Developers send WhatsApp through the same API as email.

WhatsApp is not open to accounts yet. Email works today on every door.

[Get notified](https://samva.dev/contact?subject=whatsapp)

[See what works today](https://samva.dev/features/whatsapp#today)

Coming soon

Customers message you on WhatsApp. The chat lives on one person's phone, the email lives somewhere else, and nobody can see both or tell what was already answered.

## WhatsApp on every door.

- **The WhatsApp API beside the email API**: Developers
   
   Coming soon
   
   Send WhatsApp messages and templates through the same API you send email with, on the same conversations.
- **WhatsApp in Samva Mail**: Businesses
   
   Coming soon
   
   Connect your WhatsApp Business number and keep using the WhatsApp Business app on it. The number becomes an endpoint of a shared mailbox, so the chats sit in Samva Mail beside your email.
- **Samva agents that answer on WhatsApp**: Agents
   
   Coming soon
   
   Samva agents answer on the numbers you choose. A new agent holds each reply for a person to approve.

## From your number to the shared inbox.

Coming soon

1. **Connect your number.** Connect the WhatsApp Business number your customers already message.
2. **Keep your app.** Your team keeps using the WhatsApp Business app on the same number.
3. **Add it to a shared mailbox.** The number becomes an endpoint of a shared mailbox such as support@, and each customer's chat appears there beside the email.
4. **Answer together.** People and agents work the chat under the roles, send modes, and approvals the mailbox already has.

## What stays in your control.

Coming soon

- **Choose which replies need approval**: A reply on WhatsApp follows the mailbox's send mode, so a person can approve it before it is sent.
- **Shared mailboxes only**: WhatsApp attaches to shared mailboxes. Personal mailboxes stay email-only.
- **Messages and templates from your app**: Developers send WhatsApp messages and templates through the same API as email.
- **For conversations**: Built for customers who write to you. It is not for bulk WhatsApp marketing or purchased lists.

## Email works today.

The email half of each door is live. WhatsApp adds to these doors; signing up for Samva today gives you email, not WhatsApp.

## Common questions.

Coming soon

### Is the WhatsApp Business API available?

No. WhatsApp is not open to accounts yet, and a Samva account today covers email. Use Get notified to hear when it launches.

### Can I keep using the WhatsApp Business app on my number?

Yes, by design. You connect the number you already use, your team keeps the WhatsApp Business app on it, and the chats also appear in a shared Samva Mail mailbox.

### Will WhatsApp chats appear in my personal mailbox?

No. WhatsApp attaches to shared mailboxes. Personal mailboxes stay email-only.

### Is this for WhatsApp marketing blasts?

No. It is for conversations with customers who message you. Bulk WhatsApp marketing and purchased lists are not what it is for.

### Can an agent answer on WhatsApp?

Samva agents, also Coming soon, answer on the numbers you choose, and a new agent holds each reply for a person to approve.

### What works today?

Email, on every door: the email API for developers, Samva Mail for businesses, and programmable mailboxes for agents.

## Hear when WhatsApp launches.

Coming soon

[Get notified](https://samva.dev/contact?subject=whatsapp)

[Explore the email API](https://samva.dev/developers)