# Your customers answered, on WhatsApp and email.

URL: https://samva.dev/shopify

Samva's AI assistant answers from your store's products and policies, looks the order up in Shopify for customers who email, and replies in your words. Refunds, complaints, and anything you name wait for your team, with the reason.

Keep the WhatsApp Business app on your number. Chats and email land in one shared inbox your team works together.

[Book a setup call](https://samva.dev/contact?subject=getting-started) [Or sign up](https://samva.dev/signup?entry=business_email&redirect=%2Fmail)

Plans from $5 a month. Meta bills its own WhatsApp fee to your WhatsApp Business account.

## An emailed order question answered from Shopify, a WhatsApp refund left for you

An example from a store's shared inbox at support@yourshop.com. A customer emails to ask whether order #1042 has shipped. The AI assistant looks the order up in Shopify and answers on its own with the order's shipping status and tracking link, sent from support@yourshop.com. Another customer asks on WhatsApp for a refund on a damaged order, which waits for the store's team.

## The questions you answer all day.

- **Where is my order?**: For customers who email, it finds their order in your Shopify store and tells them where it is, in your words. On WhatsApp, order questions wait for your team.
- **Sizing, returns, and delivery**: It answers from your store's products and policies, your website, and the instructions you write once.
- **Anything you name waits**: Tell it in plain words what needs you. Refunds, cancellations, and complaints wait for your team, with the reason it held each one.

## WhatsApp and email, one inbox.

- Fig 1. Isometric drawing: the address support@acme.co and the WhatsApp number +16175550123 are two inlets of one shared mailbox, and an email and a WhatsApp message from the same contact are filed in that contact's conversation drawer.
   
   Fig 1.
   
   Your WhatsApp Business number becomes an inlet of your shared inbox, beside the email your customers send.
   
   Connect your WhatsApp Business number through Meta's signup and keep using the app on it. Your customers' chats land in a shared inbox beside their email, worked by your team and the same assistant. When someone on your team replies, the assistant steps back from that conversation.
   
   [WhatsApp in Samva](https://samva.dev/features/whatsapp)

## Set up together, in one call.

[Book a setup call](https://samva.dev/contact?subject=getting-started) [Or sign up](https://samva.dev/signup?entry=business_email&redirect=%2Fmail)

1. **Book a call** About thirty minutes with the founder, who sets Samva up with you.
2. **Connect your channels** Your WhatsApp Business number, your support email, and your Shopify store.
3. **Watch it answer** Email in with a real order number and see the reply before you hang up.

## A price on the page.

Plans start at $5 a month, with AI usage for the assistant included and WhatsApp on every paid plan. Pay in your own currency at checkout. Meta bills its own WhatsApp fee to your WhatsApp Business account.

[See full pricing](https://samva.dev/pricing)

## Questions from store owners.

### How does it know about my orders?

You connect your Shopify store from the dashboard. The assistant answers from your products and policies on WhatsApp and email, and looks orders up for customers who email you; on WhatsApp, order questions wait for your team. It does not change orders: refunds, cancellations, and edits wait for your team too.

### Do I keep the WhatsApp Business app?

Yes. You connect your number through Meta's signup and keep using the WhatsApp Business app on it. Chats land in Samva beside your email.

### Will it reply to everything on its own?

No. It sends the replies your instructions cover and brings you the rest, with the reason. Anything that can't be undone waits for you. If you'd rather approve every reply at first, start there and let it answer on its own once you trust it.

### Can my team answer too?

Yes. Your team works the same shared inbox. When a person replies in a conversation, the assistant steps back from it.

### What does it cost?

Plans start at $5 a month, with AI usage for the assistant included. WhatsApp needs a paid plan, and Meta bills its own WhatsApp fee to your WhatsApp Business account.

### What happens on the setup call?

The founder sets Samva up with you: your WhatsApp number, your support email, your Shopify store, and the assistant's first instructions from your three most common questions. You watch it answer a real one before the call ends.

## Let the routine questions answer themselves.

Book a call, connect your store, and watch the first reply go out.

[Book a setup call](https://samva.dev/contact?subject=getting-started) [Or sign up](https://samva.dev/signup?entry=business_email&redirect=%2Fmail)