# Data Deletion
URL: https://samva.dev/legal/data-deletion
> How to delete the data Samva holds for your organization and its connected accounts, how to request deletion, and what Samva keeps afterward.
- Version: 1.0
- Effective: 2026-10-14



## 1. Delete an Organization [#1-delete-an-organization]

An organization owner can delete the organization in the Samva dashboard under **Settings → Organization → Delete organization**. Deletion starts when the owner confirms it and runs in the background. Samva first removes the organization’s sending resources, then permanently deletes the organization and the data stored with it, including domains, senders, contacts, templates, messages, delivery records, attachments, members, and connected messaging accounts.

## 2. WhatsApp Business Accounts Connected Through Meta [#2-whatsapp-business-accounts-connected-through-meta]

If your organization connected a WhatsApp Business Account through Meta’s Embedded Signup, Samva stores the data described in the [Privacy Policy](/legal/privacy): the WhatsApp Business Account ID, phone number ID, phone number, display name, the encrypted access token and registration PIN Samva uses for the account, and the messages, templates, and delivery records sent or received through it.

You have three ways to stop Samva’s use of that data or delete it:

* **Disconnect the number.** On the WhatsApp page of the dashboard, open the number’s menu and choose **Disconnect number**. Samva stops sending and receiving WhatsApp messages through that number immediately. Disconnecting does not by itself delete the data Samva stores for the account.
* **Delete the organization.** Deleting the organization as described above permanently deletes the WhatsApp Business Account records, including the encrypted access token, together with the organization’s WhatsApp messages, templates, delivery records, and the stored copies of media files received through WhatsApp.
* **Email us.** Send a deletion request to [privacy@samva.dev](mailto:privacy@samva.dev) with the organization name and the WhatsApp phone number or WhatsApp Business Account ID. We may verify that you are authorized to act for the organization or the business account before we delete anything.

You can also remove Samva’s access to your WhatsApp Business Account in your Meta business settings. Samva then can no longer use the access token it holds for the account. Data that Meta holds in your WhatsApp Business Account, such as the account itself, its phone numbers, and its message templates, is governed by Meta’s terms and is managed in Meta’s tools.

## 3. People Who Message a Samva Customer [#3-people-who-message-a-samva-customer]

Samva processes recipient data, including WhatsApp messages and profile names, on behalf of the business that uses Samva. To have that data deleted, contact that business first. We will assist our customers with deletion requests where applicable law requires it and it is technically possible.

## 4. What Samva Keeps [#4-what-samva-keeps]

Deletion may not remove data that must remain for billing, legal compliance, security, abuse prevention, audit, or suppression, and copies may remain in backups until they expire. The [Privacy Policy](/legal/privacy) describes retention in full.

## 5. Contact [#5-contact]

Deletion requests and questions: [privacy@samva.dev](mailto:privacy@samva.dev)